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Digital Tablets have lead to a better customer satisfaction in the service department

Tablets Improve Customer Satisfaction in the Service Department

Here at Pegues Hurst Ford we are dedicated to increasing customer satisfaction in the service department. One way we are doing this is by utilizing Ford’s SMART Technology (SMARTT) program to help simplify and streamline the service experience.

The first part of the SMARTT program involves online service scheduling. Later this year, Ford will roll out two additional steps that include using tablets for write-ups in the service lane and then using tablets to access the vehicle’s service history and additional information.

“This evolution of the SMARTT program represents a glimpse at the Ford and Lincoln service experience of the future,” said Joe Hinrichs, Ford president, The Americas, in a statement. “Using technology to help us reshape the customer service experience is just one example of how we are driving innovation through every part of our business.”

Digital Tablets have lead to a better customer satisfaction in the service departmentWe are excited by the new addition of technology in the service department and think this will help our customers feel more engaged in the service process.

What do you think? Are you looking forward to a new and improved experience in the service department?

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